FAQs

How do I buy an outfit from your online store?

We've made it incredibly simple to shop online. Here's what you need to do: 

1. Pick the outfits you want to buy and add them to your shopping cart by clicking the green "Add To Cart" button.
2. Enter your billing information on our ultra secure checkout page and submit your order. 
3. We will contact you to get the required measurements. Simply follow the instructions and send in your measurements. Check out our fitting guide for sizing information and instructions on how to measure. 
4. We can deliver your outfits directly to your door. Fitting guaranteed! 

How do you ensure a perfect fit?

Our outfits are custom made or adjusted to your measurements. We will contact you to get the required measurements after we receive the order. Check out our fitting guide for sizing information and instructions on how to measure.

What is your shipping policy?

All orders are shipped within 7-45 days of ordering, depending on the outfit and design. Order tracking information will be emailed to you after your order is shipped. 

We ship worldwide via UPS and other courier services. Orders are shipped from Vancouver, Canada. 

Do you offer free shipping?

Yes, we offer free shipping in Canada and the US for orders over $499. 

What is your return policy?

We want your experience to be as extraordinary as your outfit. Our goal is to exceed your expectations and your satisfaction is 100% guaranteed. Learn more about our return & exchange policy or contact us directly at customercare@wellgroomed.ca.

Is your website secure?

Yes. Your privacy and the protection of you personal information is of utmost importance to us. Our website, shopping cart and payment system is Level 1 PCI Compliant to ensure our customer's data and privacy is protected.

What is the best way to ask a question?

We have a number of convenient options for you to contact us with any questions or if you need more information. 

How do I order a custom outfit for my wedding?

You can learn more about our customer design process and book a design consultation a personal stylist. We will contact you to schedule an appointment to learn more about you, your wishes and special event. You can also email us at sales@wellgroomed.ca it you have any questions or to book a design consultation.