Returns & Exchanges

Returns & Exchanges

You acknowledge that these return and exchange terms apply to direct sales by WellGroomed to you. Sales by third parties are governed by the terms of those sales.

We may accept returns for account credit only. We must receive eligible merchandise within 7 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged, and returned in their original packaging. We do not provide refunds on goods sold. Goods once sold can only be exchanged for a replacement or store credit if they meet our terms and conditions. The conditions applicable to returns also apply to exchanges.

To request a return, email customercare@wellgroomed.ca. We will respond as promptly as possible. Alternatively, call customer care at 1-604-593-5459. For current boutique contact information and hours, please visit our Boutiques page.

If you are not satisfied with a product you received, you may have the option to exchange it or, at our sole discretion, receive a refund. We are not liable for damage caused to the product during transit.

Our return and exchange policy is subject to the following:

(a) Items must be returned unused with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department if any goods or products are delivered without tags.
(b) Where provided, belts and designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
(c) Unidentified returns may be returned to the sender.
(d) All shoes should be tried on a carpeted surface before wear.
(e) Goods are considered faulty if they are received damaged. Items damaged as a result of normal wear and tear are not considered faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it with the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display the colours of our products as accurately as possible on the site. However, because computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
(f) All custom-made and custom-fit orders are non-returnable.

If you wish to exchange an item for an alternative product, we suggest returning it for store credit and purchasing the new item separately.